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"Faq"

How can I book a Room


Are taxes included in the rate?

 

Is breakfast  included in the rate?


Can I specify where I would like my room located (preferred floor, next to pool, etc.)?


Is the room rate per person or per night?


Could't you send me the hotel phone/fax number?


Do I need a credit card to make a reservation?


When do I have to include my credit card number?


Is it safe to use my credit card?


What is your privacy policy?


What is your cancellation policy?


Is parking available? Free parking? Long-term parking?


Our children will be with us... do they stay free?


Are rollaway beds/cribs available?

 

 

 

How can I book a Room?

Availability Search:

A- In the Page of the selected property, you can directly control the room availability, typing in the arrival and the departure date (Look Picture 1).

  Picture 1 - Hotel description page.

 

 

1- Please type the arrival and the departure date, then click on the Check Availability.

 

 

 

 

 

 

 

 

 

B- In this Page, the list of the available room for the requested date, will be visualized.(Look Picture 2).

  Picture 2 - Available Rooms

 

1- Price for a one room for a night.

 

2- Display Rates: It is the Price-list of the properties.

 

3- Exchange Rate: It's the exchange rate of the room price.

 

4- To go on with the reservation, select room type and click on "Book".

 

 

 

 

 

*In case if there is not available room for the requested dates, the "Agent Key" Secure Software suggests you a list of structures with available room.

C- In this page, the first dates are requested in order to go on with the reservation (Look Picture. 3).

 Picture 3 - Reservation Starting

1- The number of the available rooms (we suggest you to make a new reservationthrought "Another Room" to book more than a room - Look Point 7)

 

2- The Number of the adults and/or the children for each room: please type the number of people per room.

 

3- Total price in (For other value click on "Exchange Rate - Look Point 6)

 

4- Cancellation Policy: "Very Important" Before going on with the reservation, read carefully the Cancellation Policy.

 

5- Display Rates: It's the Price List of the property.

 

6- Exchange Rate: It's the Exchange Rate of the Room Price.

 

7- Another Room: Click here only in order to make a new reservation for another room.

 

8- After reading and typing the necessary data, you can go on with the reservations, Click on "Continue Reservation".

 

 

 

D- In this Page provide the personal data and the credit card details.(Look Picture 3).

 

 Picture 3

1- Page Area that shows the previous choises of the customer (hotel, room type, arrival and departure date and the total price).

2- Page Area where the customer provides all the personal Data.

3- Page Area where to type the Credit Card Details.

To finish the reservations:

"Confirm by Credit Card" If You typed all the data correctly new page will appear that inform you about that your reservations has been confirmed (We suggest You to print this page as a confermation of Your Reservation)...

"Confirm by Fax" In case if You do not want to provide your credit card details you can choose to send these details by Fax.

After typing all the necessary data, including the credit card details, your reservation will be registered in the "Agent Key" Secure Software, and an E-mail will be sent to you by confirming your reservation with a relative confirmation Number.

 

 

 

 

 

 

Are taxes included in the rate?
Taxes and breakfast  charges are  included in the room rate, if not otherwise specified. In case taxes and breakfast are not included, rates details will be listed in the hotel description.[top]

Is breakfast  included in the rate?
See above.[top]

Can I specify where I would like my room located (preferred floor, next to pool, etc.)?
The hotel staff will do the best to accommodate special requests. We cannot guarantee room location because it is subject to availability. After booking the room via our reservation system you should call the hotel directly to request additional preferences.[top]

Is the room rate per person or per night?
The quoted room rate is per room per night. The rate will reflect the number of persons you entered in the Search Form. It is for one person if you selected one person and it's for two people if you selected two people.[top]

Could't you send me the hotel phone/fax number?
You receive the hotel phone/fax number ONLY with your booking confirmation. We can't provide you this information before you book the room.[top]

Do I need a credit card to make a reservation?
Yes, the service provider/hotel will confirm a reservation only when you provide your credit card details to guarantee your booking. Please, note: Our Reservation Service is free of charge, so all your credit card details are going directly to the hotel and you will pay only for accommodation.[top]

When do I have to include my credit card number?
You will be required to submit a credit card number at the time of booking. The majority of the hotels will not hold rooms without a credit card number. Your credit card will not be charged until you check out of the hotel unless the type of room you selected states that a deposit is required or some others restrictions. We recommend using a credit card to guarantee your reservation.[top]

Is it safe to use my credit card?
Yes. Boutique Hotel Reservations utilizes Agent-Key Secure System. We take this matter very seriously. To ensure your security, Boutique Hotel Reservations utilizes Agent-Key System Secur  Agent-Key Secure system utilizes a system which encrypts the credit card number and encodes it into a non-usable form.[top]

What is your privacy policy?
We do not share your personal data. All data submitted is kept confidential and is not passed on to any third parties.[top]

What is your cancellation policy?
Cancellation policy depends on every hotel/hotel's chain. You can also read the hotel description to determine the cancellation & noshow policy of your hotel. These policies will vary, so you must read each one carefully. Most policies will state that you must cancel the room(s) by  1, 2, 3, or 7 days prior to your specified arrival. If you cancel before this, generally you will not be charged a penalty. Canceling after this period will result in a cancellation penalty fee. [
top]

Is parking available? Free parking? Long-term parking?
Most hotels offer free parking to their guests. Long-term parking is offered at the discretion of the hotel (often in conjunction with park and fly rates). This may be listed in the Info section of the hotel description.[top]

Our children will be with us... do they stay free?
Usually children under 5 years of age stay for free in their parent's room using the existing bedding. The age requirement differs depending on the hotel's policy. This may be listed in the Info section of the hotel description.[top]

Are rollaway beds/cribs available?
Most hotels offer rollaway beds and cribs (typically at a charge- Euro 15.00 - Euro 50.00 each). Some hotels have restrictions on what room types will allow rollaway beds. This may be listed in the Info section of the hotel description. You can request these items by calling the hotel after completing your reservation process.[top]

 

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